Terms of Use

FLOSHOTS Services Terms of Use

Effective as of June 13, 2018

Terms of Use

FLO FOODS, LLC (or FLO FOODS) offers you access to its online website and services. These Terms of Use, together with our Privacy Policy and any additional terms that might apply to certain products or services, govern your use of this website and our products – together, our “Services”.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR SERVICES. By accessing and using this site (OTHER THAN TO READ THESE Terms of Use for the first time), you agree that you have a duty to read these Terms of Use, that you have done so, and that you accept and have a duty to comply with these Terms of Use in full, which may change from time to time, including, without limitation, the Warranty Disclaimer and Limitation of Liability provisions set forth further below. Furthermore, you understand and accept that you are precluded from using lack of reading as a defense against all remedies contained herein. If you disagree with any part of these Terms of Use, do not use this website.


These Terms of Use are subject to change by FLO FOODS, LLC at any time for any reason in our sole discretion. Your use of this site, including any product order, after any such changes are implemented constitutes your assent to and acceptance of the changes. Modifications of these Terms of Use will be effective immediately upon notice, either by posting on the website or notification by email. It is your responsibility to regularly review these Terms of Use for any changes or additional terms.

Access to this Site

You must be eighteen (18) years or older to use this website, including to register for an account and purchase goods or services on our website. If you are under eighteen (18) years of age, you are not permitted to access this website for any reason. By using this website (and agreeing to the Terms of Use) you warrant and represent that you are at least eighteen (18) years of age. Due to the age restrictions for use of this website, no information obtained by this site falls within the Child Online Privacy Act (COPA) and is not monitored as doing so.

To access this site or some of the products and resources it has to offer, you may be asked to provide certain personal information or other details for registration or order purposes. It is a condition of your use of this site that all the information you provide to FLO FOODS, LLC be true, accurate, current and complete and, if such information changes, you must promptly update the relevant information. If you provide any untrue or inaccurate information, or if we have reasonable grounds to suspect that such information is untrue or inaccurate, we may suspend or terminate your account and refuse all current and future use by you of our website. Account information and certain other information about you are subject to the terms of our Privacy Policy.

You will receive a password and account designation after you have completed an account registration form and provided the required account information. You agree to maintain the security of your account on our website, including the confidentiality of your password and other account information, and you are fully responsible for all activities that occur under your password or account, including all charges resulting from unauthorized use of your account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security.

Use of this Site

Our Services are provided for your personal, non-commercial use only. You agree to use our website only for lawful purposes and in compliance with all applicable federal, state, and local laws, including, without limitation, copyright law. Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including of a FLO FOODS or other licensed employee, host, or representative, as well as of other members or visitors to this site, is prohibited. You may not upload to, post, distribute, or otherwise publish or transmit through this site any content or material of any kind which is unlawful, fraudulent, libelous, defamatory, obscene, profane, threatening, derogatory, invasive of privacy or publicity rights, abusive, illegal, or which we otherwise deem objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any applicable local, state, national, or international law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

You may access and use this website for purposes expressly permitted by FLO FOODS, LLC. You may not use it for any other purposes, including commercial purposes such as co-branding, framing, or hyperlinks, without the express prior written permission of an authorized representative of FLO FOODS. For purposes of these Terms of Use, “co-branding” means displaying a name, logo, trademark, tradename or other means of attribution or identification of any party in such a manner as to reasonably give a user the impression that such other party has the right to display, publish, or distribute this site or content accessible through this site. Furthermore, you may not (i) circumvent, disable or otherwise interfere with our security-related features; (ii) collect or harvest any personally identifiable information or non-personally identifiable information from our Services including, without limitation, user names, passwords, and email addresses; (iii) attempt to or interfere with the proper working of our Services or impair overburden, or disable the same; (iv) decompile, reverse engineer, or disassemble any portion of our software or our Services; (v) violate U.S. export laws; or (vi) engage in any conduct that restricts or inhibits any other user from using or enjoying our Services. You agree to fully cooperate with us to investigate any suspected or actual activity that is in breach of these Terms of Use.

Website and Medical Information Disclaimer

This website contains general information and content about diet, health, and nutrition. Such information may be helpful to some persons but not others, depending upon their personal needs. This information and content is not advice and should not be treated as such. The contents of this website are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical condition.

The general information and content on this website, including any health information, are provided “AS IS” without any representations or warranties of any kind, express or implied, as to the validity of the information or otherwise.

You must not rely on any information or opinions expressed through any of our Services. The information and opinions provided are not an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition, you should seek medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in FLO FOODS materials or provided by any FLO FOODS representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, including taking any nutritional, herbal or homeopathic supplement, you should consult with your doctor or other healthcare provider before doing so. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Neither FLO FOODS nor its representatives are providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other FLO FOODS materials or provided over the phone or in email correspondence. All the information on this website, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this site, and FLO FOODS, LLC does not undertake any obligation to update such information after it is posted or to remove such information from this site if it is not or no longer accurate or complete.

In all instances, it is your responsibility to evaluate the accuracy, timeliness, completeness, or usefulness of any information provided through our Services. Under no circumstances will we be liable for any loss or damage caused by your reliance on any content expressed through our services.


This website may contain links to third-party websites. FLO FOODS provides these hyperlinks as a convenience only and does not sponsor or endorse any of these sites or their contents. FLO FOODS is not responsible for the content of and does not make any representations or warranties regarding the content or materials on, such linked third-party websites. If you decide to access or rely on information at a linked third-party website, you do so at your own risk. You assume sole responsibility for your use of third-party links.

FLO FOODS, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of FLO FOODS.  Nonetheless, FLO FOODS seeks to protect the integrity of its website and therefore requests any feedback on sites to which it links, including if a specific link does not work.

Copyright; Trademarks

The material and content of this site, including but not limited to text, logos, photos, graphics and code (collectively “Content”) are protected by copyright, trademark or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the United States and other copyright laws and is the property of or licensed by FLO FOODS, LLC, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content.

“floshots”, and all other logos, page headers, custom graphics, and icons are trademarks, tradenames and/or service marks owned by FLO FOODS, LLC, unless otherwise indicated.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order or purchasing floshots products. You may display and, subject to any expressly stated restrictions or limitations, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or purchase products from FLO FOODS, LLC. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site, is strictly prohibited, unless authorized in writing by an authorized representative of FLO FOODS, LLC. You may not modify, remove, delete, augment, add to, publish, or participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. Except for the limited use rights granted to you in these Terms of Use, you shall not acquire any right, title or interest in our Services or any Content. All rights not expressly granted in these Terms of Use are expressly reserved to FLO FOODS, LLC. You further agree not to change or delete any proprietary notices, warranties, or disclaimers from materials downloaded from the site.

If you violate any of these terms, your permission to use the Content automatically will terminate and you must immediately destroy any copies you have of any portion of the Content.

Submissions; Participation Disclaimer

We may now or in the future permit users to post, upload, transmit through, or otherwise make available through our Services messages, text, illustrations, data, files, comments and/or other materials. FLO FOODS does not and cannot review all communications and materials posted to, or created by, users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on this site, FLO FOODS is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any content or activities on the site. However, FLO FOODS, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property rights of another, or (d) offensive or otherwise unacceptable to FLO FOODS in its sole discretion, and you shall not submit any such information. We do not guarantee any confidentiality with respect to user content, even if it is not published through our Services. It is solely your responsibility to monitor and protect any intellectual property rights that you may have in your user content, and we do no accept any responsibility for the same. You shall not submit any content protected by copyright, trademark, patent, trade secret, moral right, or other intellectual property or proprietary right without the express permission of the owner of the respective right. You are solely liable for any damage resulting from your failure to obtain such permission or from any other harm resulting from user content that you submit.

By submitting user content to us, simultaneously with such posting you automatically grant, or represent or warrant that the owner has expressly granted, to us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable, and transferable right and license to use, reproduce, distribute, create derivative works based upon (including, without limitation, translations), publicly display, publicly perform, transmit, and publish the user content (in whole or in part) as we, in our sole discretion, deem appropriate including, without limitation, (1) in connection with our business; and (2) in connection with the businesses of our affiliates, licensees, assignees, successors, parents, subsidiaries, and their related companies. We may exercise this grant in any format, media or technology now known or later developed for the full term of any copyright that may exist in such user content. Furthermore, you also grant other users permission to access your user content and to use, reproduce, distribute, create derivative works based upon, publicly display, publicly perform, transmit, and publish your user content for personal, non-commercial use as permitted by the functionality of our Services and these Terms of Use. Notwithstanding the foregoing, you waive any and all claims you (or any copyright holder) may now or later have in any jurisdiction to so-called “moral rights” or rights of “droit moral” with respect to the user content.

By submitting user content, you also grant us the worldwide, perpetual, irrevocable, fully sublicensable, and transferable right, but not the obligation, to use any and all names, identities, titles, likenesses, distinctive appearances, physical likenesses, images, portraits, pictures, photographs (whether still or moving), screen personas, voices, vocal styles, statements, gestures, mannerisms, personalities, performance characteristics, biographical data, signatures, and any other indicia or imitations of identity or likeness listed, provided, referenced, or otherwise contained in the user content (all attributes, collectively, per person, a “Persona”), including, without limitation, your name and geographical location (e.g., “Joey P. – Wyoming, OH”), for purposes of advertising and trade, in any format, medium, or technology now known or later developed without further notice, approval, or compensation, unless prohibited by law. Our uses of your Persona will be consistent with the terms of our Privacy Policy, where it is applicable.

Notwithstanding the generality of the foregoing, we reserve the right to display advertisements in connection with your user content and to use your user content for advertising, marketing, promotional, and other commercial purposes. You acknowledge and agree that your user content may be included on the websites and advertising networks of our distribution partners, marketing partners, accounts, and third-party service providers (including their downstream users).


You agree to indemnify, defend and hold harmless FLO FOODS, LLC, its affiliates, officers, directors, employees, agents, suppliers, contractors, licensors, and service and content providers (hereinafter known as the “Indemnified Parties”) from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from or that may arise in connection with (i) your use of our Services or any information accessed through our Services, (ii) user content provide by you or through use of your account, (iii) any actual or alleged violation of these Terms of Use, (iv) any actual or alleged breach of any representation, warranty, or covenant that you have made to us, (v) your acts or omissions, or (vi) any activity related to your account (including negligent or wrongful conduct) by you or any person accessing the site using your account.

Limitation on Liability

IN NO EVENT SHALL ANY INDEMNIFIED PARTIES BE LIABLE FOR ANY ACTUAL, CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, SPECIAL, OR OTHER DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE OR INCOME, PROFITS, VALUE OR USE, PAIN AND SUFFERING, OR SIMILAR DAMAGES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Your sole remedy for dissatisfaction with our Services is to stop using our Services. Such limitation shall also apply with respect to damages incurred by reason of goods received through or advertised in connection with our Services or any links placed in our Services. No person is authorized on behalf of FLO FOODS, LLC to give any other representations, or to modify or extend the limited warranties provided on this website, or to assume any other liability in connection with this website or the products offered for sale by FLO FOODS. In no event shall the collective or total liability of the indemnified parties to any party for any claim (regardless of the form of action, whether in contract, warranty, tort or otherwise, excluding willful misconduct or gross negligence) exceed the price paid for the product or service which gives rise to such claim.

FLO FOODS, LLC shall not, under any circumstances, be liable for any use of, or the inability to use, the materials on this site.

Applicable law may restrict the use or extent of limitations or exclusions to liability for incidental or consequential damages, so the foregoing limitations and exclusions may not apply in full to you. NONETHELESS, IN NO EVENT WILL FLO FOODS’ cumulative LIABILITY FOR PRODUCTS PURCHASED FROM THIS SITE EXCEED THE PRICE PAID FOR SUCH PRODUCTS, INCLUDING ANY SHIPPING AND HANDLING CHARGES.

Tetrahydrocannabinol Disclaimer

FLO FOODS’ industrial-hemp derived products, and the majority of industrial-hemp products on the market, contain a naturally occurring trace amount of tetrahydrocannabinol (THC). The amount of THC in our products never exceeds 0.3% concentration by weight, per state and federal regulations and definitions of industrial hemp, and while it is highly unlikely that one would fail a traditional drug test from using our products, that possibility cannot be ruled out. Taking excessive amounts of industrial hemp products, the type or method of drug test utilized, and an employer’s or organization’s requirements and policies, among other things, are factors that may influence drug test results. By agreeing to these Terms of Use and placing an order with us, you are indicating that you understand that failing a drug test is a possibility when using industrial hemp products, and that you waive the right to make a claim against FLO FOODS, LLC for any matters related to any drug test you take or the results of any such drug test, including the loss of employment or any employment opportunity or the imposition of a civil or criminal penalty.

Local Jurisdictions/Buyer’s Compliance with Applicable Laws

FLO FOODS, LLC makes no representations that the products available through this website will be available or appropriate in every jurisdiction in which this website may be accessed. It is impossible for the Company to be aware of the laws and regulations of all local jurisdictions (e.g. municipalities and counties) relating to industrial hemp-derived products. FLO FOODS, LLC is not responsible for any potential legal matters that may arise due to such local regulations.

You are solely responsible for compliance with any laws governing the purchase and use of the products available through FLO FOODS’ website or a website linked to FLO FOODS’ website. IT IS YOUR RESPONSIBILITY AS THE PURCHASER AND/OR USER, NOT FLO FOODS’, TO ASCERTAIN AND OBEY ALL APPLICABLE LOCAL, STATE, AND FEDERAL LAWS REGARDING THE POSSESSION AND USE OF ANY ITEM OR PRODUCT OFFERED BY FLO FOODS, OR BY A WEBSITE LINKED TO FLO FOODS’ WEBSITE.  IF YOU ARE UNSURE, PLEASE CONTACT YOUR LOCAL OR STATE AUTHORITIES BEFORE PLACING AN ORDER. BY PLACING AN ORDER, YOU INDICATE THAT YOU UNDERSTAND AND AGREE it is your sole responsibility as buyer to determine if industrial hemp derived products are legal according to the laws that apply to you and represent and warrant that you have read this disclaimer and that all products purchased will be used in a lawful manner and that you are of legal age to purchase and use such products.

You understand and agree that the limitations on liability set forth above apply to the foregoing.

Warranty Disclaimer

You expressly agree that use of our Services is at your sole risk. This site and, except as provided in the following sentence, the materials, and products offered on this site are provided “as is” and “as available” and without warranties of any kind, whether express or implied. FLO FOODS, LLC warrants that all FLO FOODS products purchased on this site, at the time of shipment, will be of high quality and will contain the ingredients specified for the products as labeled.


FLO FOODS, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. FLO FOODS, LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Some states restrict the use or extent of limitations or exclusions regarding warranties, so the foregoing limitations may not apply in full to you.


FLO FOODS, LLC may deliver notice to you by means of a general notice posted on the site, or an e-mail to any address you have provided to FLO FOODS, or by any other method reasonably believed by FLO FOODS to be reliable.

Governing Law; Jurisdiction

These Terms of Use and your use of this site shall be governed in all respects by the laws of the state of Maryland, United States of America, without regard to choice of law provisions, and not by the 1980 United Nations Convention on contracts for the international sale of goods. You agree that personal jurisdiction and venue in any legal proceeding directly or indirectly arising out of or relating to this site or these Terms of Use (including but not limited to the purchase of FLO FOODS, LLC products) shall be exclusively in the state and federal courts located in Maryland, and you waive any right to object to the laying of venue in such courts and the right to claim inconvenient forum. Any cause of action or claim you may have with respect to this site (including but not limited to the purchase of FLO FOODS, LLC products) must be commenced within one (1) year after the claim or cause of action accrues; otherwise, such cause of action shall be permanently barred. FLO FOODS, LLC’s failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms of Use.

If any part of these Terms of Use is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

To the Extent allowed by law, we each waive any right to pursue disputes on a classwide basis; that is, to either join a claim with the claim of any other person or entity, or assert a claim in a representative capacity on behalf of anyone else in any lawsuit, arbitration or other proceeding.

To the extent allowed by law, we each waive any right to trial by jury in any lawsuit, arbitration or other proceeding.

Prices and Taxes

Prices listed on this website for products or services, unless otherwise noted, are exclusive of shipping charges, and of any applicable value-added, sales, use, excise, transfer, transport, or other tax, tariff or duty of any sort imposed by any government authority (“Taxes”). Customers are solely responsible for all Taxes payable in connection with the purchase of products or services.

Product Availability; Orders

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. We reserve the right, in our sole discretion, to refuse orders. If we believe that an order is false or fraudulent, we may cancel the order and reserve the right to inform the relevant authorities.

Payment methods

For online orders, we accept payment by Visa, Mastercard, and PayPal. If a payment is not successfully settled, due to invalid payment method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order. Orders are shipped only after receipt of full payment. For certain payment methods, you may be charged a processing fee or other fees; you are solely responsible for the payment of all such fees. Check with your payment method service provider for details. FLO FOODS, LLC’s Terms of Use, including, without limitation, the provisions regarding limitation of liability and indemnification, apply with respect to payment methods and payment processing, and FLO FOODS is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.

Typographical and Inadvertent Errors

In the event that a FLO FOODS product is mistakenly listed at an incorrect price, FLO FOODS, LLC reserves the right to refuse or cancel any orders placed for that at the incorrect price, whether or not the order has been confirmed and your credit card charged.  If your credit card has been charged for the purchase and your order is canceled, FLO FOODS, LLC shall issue a credit to your credit card account in the amount of the incorrect price charged to you.

Promotion and Coupon Codes

Multiple coupon codes cannot be used simultaneously. When buying bulk volume through the website for special tiered discounts, no coupon code can be used.

Shipping & Delivery

We generally ship items within one or two business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site.

We fill domestic orders using United States Postal Service Priority Mail and United Parcel Service, which generally results in delivery within two to three days. Requests for use of a courier service or for overnight shipping cannot be processed on this website; however, we generally can accommodate these requests if you place your order by phone at the telephone number first appearing below. FLO FOODS, LLC requires a signature at delivery for all orders with a value of $250 or more.

Unless otherwise expressly agreed in writing any delivery date requested or provided is an estimate only. FLO FOODS, LLC is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including without limitation laws, rules, regulations or acts of any government, embargoes, blockades, armed conflict, terrorism, labor disputes, delays of carriers or suppliers, shortages of material, accidents, fires, floods, weather conditions and any other acts of God.

Unless otherwise noted on this website, delivery of products is FCA (Incoterms (2010), the international rules for the interpretation of trade terms of the International Chamber of Commerce) FLO FOODS, LLC’s facility where the products you order are located at the time of shipment. This means that you will be charged for the cost of shipping, and title and risk of loss will pass to you upon FLO FOODS, LLC’s delivery of the products you order to the U.S. postal service or courier service.

International Sales

We are not currently accepting any customers outside of the U.S. FLO FOODS, LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from fraudulent or improper international ordering or shipping practices.

Returns/Refunds Policy

We do not accept returns of any products. Please contact us at 312-813-7773 or info@flo-foods.com and one of our Customer Care Representatives will be happy to assist you.

If your product was purchased through a FLO FOODS, LLC distributor or retailer, you will need to go back to your original purchase location for any return or exchange.

Lost Packages

If a package is lost after we ship it, which does occasionally occur, FLO FOODS, LLC will not be responsible if the tracking information lists the order as “delivered,” which means UPS or the courier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package to FLO FOODS, FLO FOODS will reship the order. Please note that FLO FOODS, LLC is not responsible for errors of USPS or courier services, or if you provide or confirm an incorrect address. It, therefore, is very important that you ensure that the address you give to us is exactly correct, as any mistake could delay delivery and will entail extra expense to you. If you place an order by phone, we will read the delivery address (and other information you provide) aloud and repeat it to you, to help you be sure it is correct.

Product Defects & Damaged Packages

We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.

These Terms of Use (including the Privacy Policy, which is incorporated by reference) constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between us with respect to such subject matter.

You may not assign these Terms of Use or assign any rights or delegate any obligations hereunder, in whole or in part, without our prior written consent.